Privacy Policy

This privacy policy explains how B.E.S.T. Creators BVBA (Sir Chill, we, us) collects and processes personal data when you browse our website or interact with us online.

By using our services, you acknowledge that you have read this policy. We may update it from time to time to comply with legal requirements or to reflect changes in our operations.

Personal data we collect

We collect personal data that you provide directly and information generated while you use our site.

Identification details such as your name and company or venue.
Contact details such as your email address and phone number.
Contextual information you share in messages or requests.
Technical data including IP address, browser type and pages visited (via analytics cookies, where permitted).

How we use your data

We process personal data to deliver and improve our services, and to answer your requests.

Responding to contact, personalization or distributor requests.
Preparing quotations or proposals that you have asked us to send.
Maintaining the security and performance of our website and digital services.
Complying with legal obligations, including accounting and regulatory requirements.

Legal bases for processing

Depending on the context, we rely on different legal bases under the GDPR:

Your consent when you tick the relevant box or accept cookies.
The necessity to perform a contract or take steps at your request before entering into a contract.
Our legitimate interests in operating and promoting Sir Chill, provided your rights do not override those interests.
Compliance with legal obligations applicable to our activities.

Data sharing and transfers

We never sell your personal data. We only share it when necessary with trusted partners.

If data is transferred outside the European Economic Area, we ensure appropriate safeguards such as standard contractual clauses.

Service providers that host our infrastructure, maintain the website or send transactional communications.
Professional advisers such as accountants or legal counsel subject to confidentiality duties.
Public authorities when required by law or to defend our rights.

Cookies and analytics

Our site uses essential cookies required for its operation and optional analytics cookies that help us understand how visitors interact with the site.

You can control non-essential cookies via your browser settings or the cookie banner. Disabling cookies may impact your browsing experience.

Data retention

We retain personal data only for as long as needed to fulfil the purposes described above.

Contact form submissions are stored for up to 24 months after the last interaction, unless a longer period is required by law.

Your rights

Under the GDPR, you have the following rights regarding your personal data:

Access the personal data we hold about you.
Request rectification of inaccurate or incomplete data.
Request erasure of your data, within the limits of our legal obligations.
Object to or request restriction of certain processing activities.
Withdraw consent at any time without affecting the lawfulness of prior processing.
Lodge a complaint with your local data protection authority.

Policy updates

We may update this policy to reflect changes in our services or applicable law.

We will publish the revised policy on this page and indicate the revision date.